Posted by randfish

At risk of sounding cliché, we’re right smack in the middle of the season of giving. And when it comes to giving, there’s no better example in our industry space than the topic of communities. Moz itself is a great example: You — the reader, the commenter, the Q&A inquisitor, the subscriber — are what sustains and inspires us. What kind of value does your community add to your site, and how can you provide incentive and value to your site contributors, social media fans, and influencers?

In today’s Whiteboard Friday, Rand explores ten fresh, actionable strategies you can use to encourage and promote an exchange of value with your contributors to feed your content and community efforts.

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Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This is a special Whitebeard Friday edition of our show. We, of course, have the annual tradition where I wear the beard, but you know the beard gets in the way of a lot of me talking to you. So I’m just going to wear the hat for today. I hope that’s all right. And I hope you’re all having a wonderful holiday season. Christmas and Hanukkah start the same day this year. New Year’s, of course, Kwanzaa, whatever you’re celebrating, a very happy holiday to you.

So let’s chat about exchanging more value with the contributors to your content and community efforts. So basically, I think, in the holiday season, we talk a lot about exchange of value and exchange of gifts and of giving, and that’s wonderful. We do this on our websites as well.

So you’re watching Whiteboard Friday. You might leave a comment in our comments section. You might tweet about this. You might put it on Facebook. You might share it on LinkedIn. There’s sort of a community of things going on here.

Most of the ideas that I have for Whiteboard Friday come from people like yourself in the community who have ideas and questions, concerns and issues, and that’s a wonderful thing. But what I found is that 99% of the time we all follow exactly the same patterns in our content and our community efforts with how we basically use each other’s value and exchange value with each other. So here’s the challenge.

(The hat’s just swinging around and hitting me. It’s great.)


3 major groups make up your community exchangers of value

So you have kind of three groups, three major groups that I would consider community exchangers of value. Those are people like commenters and on-site contributors, your social media followers and fans and people who engage with you through social, and then influencers and experts and, broadly speaking, amplifiers, people who do this.

Look, lots of the people who might be commenters are also influencers. Lots of the people who are social media followers may also be on-site commenters. That’s definitely the case.

1. Commenters and on-site contributors

But traditionally, the contributions look like this. For these folks, when they leave comments, they are seeking answers and visibility. So they want to show maybe something that they have done, and they also want an answer or a reply from you or from someone in the community. They have questions about it. And for you, you know they’re creating — well, I promised myself I was going to do red and green so I’m a very Christmassy Jew this year — more content and SEO for you, which is great.

That’s one of the big values of comments, absolutely speaking. That’s one of the reasons we try and render comments on the page so that the engines can crawl them. It can help you rank for more long tail stuff. It can certainly help you with engagement metrics and all those kinds of things.

Now, for guest content, which a lot of folks do create and allow, Moz certainly has historically through YouMoz and soon we’re going to be allowing that through the main blogs, so you might be seeing more guest contributions there, visibility for them and content and SEO for you. Same story there.

2. Social media followers and fans

Now, shares and replies on social, it’s essentially you are helping to … when you create content and when you, whether that’s content on the social media platform or on your own website, that you’re amplifying, when other people share that content or they like it, they reply to it, they amplify it, that’s new fans and followers and content for them, hopefully, and it’s more reach and visibility for you.

3. Influencers, experts, and amplifiers

With influencers, experts, and amplifiers, pretty much the story is like more influence for them through contributing to your content or promoting your content, and more reach for you through those influencers and experts’ audiences. This is certainly powerful and useful too with roundups, which I think, unfortunately, have become the default style in which people use influencers and experts in many, many fields. It’s more visibility for them, hopefully, because they appear in that roundup. They have their names cited and all that kind of thing. You’re hoping that they’re going to share it and amplify that content so that you get more reach to their audience. Maybe they’ll even link to it, which will get you links.

How to exchange value by thinking broadly and daring to be different

I want us to think broader. What I believe is that being the exception to this rule can be hugely helpful. Essentially, if everyone else is doing something in one way, doing it another way, doing it a different way will fundamentally add more value to your content and SEO efforts.

Personal profiles

So if we’re talking about these commenters and on-site contributors, I want you to think about profiles. This is something that most comment plug-ins don’t allow by default. Disqus creates a profile, but that profile lives on Disqus’ site, not on your site. Think about your Moz profile. Think about your LinkedIn profile. Think about the profile that you create on lots of community-focused websites, like an Inbound.org or a Hacker News or something. Like there’s fundamental value to having that. You can own that content. You can now promote that page. You can rank in search engines with it. All those kinds of things.

Edit/citation suggestions and highlights

Edit and citation suggestions like places like Wikipedia have. Others have notable ones. Medium, obviously, has the highlighted section. It’s a little more creative.

Featured comments

Featured comments, which places like The New York Times do, I think if you are an editorial content creator and you want to amplify the visibility of comments and encourage people to share great comments, a featured comment system is a valuable one. Here on Moz, we used to show comments ordered by the date in which they were left or the timestamp of when they were left, and now we order them based on thumbs, which encourages people to have a great comment because it will have the most visibility because it got the most thumbs up.
With social media folks, I would think about some of the content. You can create content that features social contributions, thus encouraging people to follow you and contribute and reply to and amplify your tweets or Facebook shares or LinkedIn because they will get additional visibility from that.

Data via polls and surveys

You can think about collection and amplification of data that you collect through polls and short surveys. Facebook and Twitter are great about allowing those.

Sharing others’ social accounts

Promotion of other people’s social accounts. One of the things that I think far too few social accounts do is actually call someone out by name and say, “Hey, this is another really valuable page on Facebook that you should check out.” Or, “This person did this wonderful thing.” I see too few Twitter accounts, including the Moz Twitter account doesn’t call out as many people, in non-reply tweets, as we probably should or could, and I think that’s another wonderful thing that we can do.

Using social for testimonials and promotional content

Use of social, of course, in testimonial and promotional content. We started doing that where we actually said, “Hey, someone said something really nice about us on Twitter or on Facebook or on LinkedIn. Let’s reach out to them and say, ‘Hey, could we use that on our website, on our product page, to help get you visibility and show that you’re an expert in this field, but also to help us sell this product that you apparently love?'” Win-win there. Again, a wonderful way to creatively use that same type of content.

Smart influencer roundups, such as helpful email lists

And last, with influencers, with experts, with amplifiers, I think there’s vastly more ways to do this in roundups. First off, I’ve seen some folks create some great email discussion, the help-each-other type of lists. I’m part of a few of those. I love them. There’s great content on there. I think this is a wonderful way to get influencers and experts on your side in the long term and to help them help each other as well as you.

I’ve also, just recently, become part of a few BCC email lists, where a couple of content creators in the technology and entrepreneurship space, when they have new content to share, they share it first with this BCC email list before they even promote it to their regular audiences. That’s awesome. That gives me a chance to be one of the first people to show it to everyone. I, of course, benefit from that through sharing with my audiences, and they benefit through the additional visibility that I give them.

Focus on data above quotations alone

Surveys and data gathering, I’m a much bigger believer in surveys and in showing data than in roundups. I think roundups that just are text only and have a bunch of text, rather than show data from a lot of influencers and saying, “Hey, you know, we interviewed 100 startup CEOs and we got these 5 data points from each of them, and here are the distributions.” Vastly more interesting than, “Here are the two sentences of advice that every startup CEO gave about how to hire your first engineer.” That kind of thing.

Featured commentary

Featured commentary and input on content is another way to do this. So, essentially, you share content with influencers. You say, “Hey, if you have some featured comments or some ideas around that, send that back and we will include it in the launch of that content.” Lovely stuff there. I’ve been part of a few of those and I love those.

Discussion and debate as content

Discussion or debate as actual content. The FiveThirtyEight folks have been brilliant about this, where they invite on guest contributors and experts and then they feature that discussion. Some other political sites and places like The Stranger have done that. Wonderful stuff.


Getting creative with how you exchange value with your content and community contributors is an awesome way to go. I hope, in 2017, I see a lot more of this stuff and maybe even a little less of this stuff.

All right, everyone. Hope you have a great holiday season and a great year. We’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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